A project report on customer satisfaction survey of maruti udyog ltd final project report submitted in the fulfillment of requirements for the postgraduate. New delhi: hyundai motors ranks the highest among all auto manufacturers in india in terms of after-sales customer satisfaction, according to a. Hyundai motor india has topped an after-sales customer satisfaction maruti suzuki india and tata motors rank second with a tie at 893. Cm auto has won the customer satisfaction award by maruti suzuki in singapore.
A study on customer satisfaction towards maruti suzuki swift cars in udumalpet taluk 1 dr v suganthi, 2 r renuka m phil assistant professor vidyasagar. The study entitled “customer satisfaction towards maruti suzuki cars” mainly focus on the satisfaction of customer to the maruti suzuki company. Result of that i came out with the project title “a study on customer satisfaction towards maruti suzuki cars in lucknow city” in this report i have put my finest.
See how sas helps maruti suzuki maintain its 45 percent market share and jd power's no 1 ranking for customer satisfaction in india. Maruti has a long history of association with the indian automobile looks coupled with a record history of customer satisfaction under its belt. Study: hyundai ranks highest in customer satisfaction tata motors makes india's largest carmaker maruti suzuki, which scored 893 points.
Abstract: how best the product is always depends on customer's satisfaction in the customer satisfaction index conducted by dealer / maruti suzuki india. Keywords: customer satisfaction, maruti suzuki, dealer services, after sale this study will be confined to the customers of maruti suzuki car in solan city in. Free essay: 1 a project report on customer satisfaction survey of maruti udyog ltd mba (industry integrated) semeser - 4. Kalyani motors quality policy has been designed in tune with customer requirements cost, delivery and service levels towards obtaining customer satisfaction.
Jd power india csi study 2016: honda and maruti suzuki rank highest in a tie in customer satisfaction, as per jd power 2016 india. In mid-october, we reported that mahindra had surpassed every other carmaker in india to claim the top spot in the 2017 sales satisfaction. The maruti 800 which is still known rolled out the factory of maruti udyog limited in to know the consumer's satisfaction level about the product's performance.
General and customer satisfaction in automobile service sector in particular price and design influenced more to buy maruti and ambassador cars and. Customer satisfaction in maruti suzuki the study is based on the primary and secondary data primary data is gathered using on field survey methods. Customer's satisfaction for agr automobiles company profile maruti suzuki is one of india's leading automobile manufacturers and the market . Free essay: factors affecting customer satisfaction : a study on maruti-suzuki name : prosen saha 11/mba/34.